For your peace of mind
- A police check and reference check of all staff is mandatory
- All staff must have knowledge of pet first aid
For the safety or your pet
- We must be advised if your pet is in heat or not desexed
- We must be advised of any aggressive tendencies your pet may have
- Pet first aid is carried at all times
- A list of contacts and details of your preferred vet is carried at all times
- We advise that your pet is micro chipped and details are kept up to date
- At no time during our visits will your pet be left unattended
- At no stage will dogs be walked off the lead without your written consent to do so
- Water and treats will be carried at all times
- Any special instructions or requirements will be documented
For your privacy
- Our company strictly adheres to the national privacy laws to ensure that you and your pet’s details are kept safe
- All household details are kept separate from any keys provided to us
- At no stage is your personal information disclosed or kept in a location that is accessible to others
- We request that you advise our company of any other persons who have access to your property at the time we are scheduled to visit
- Keys and security details are kept securely on file or are returned to you after our visit
- All windows and doors will be locked on our exit